Intelligent Virtual Assistants: The Future of Customer Support
In today's environment, where consumer demands continue to rise, more and more companies are looking to automation to help expand their workforce through technology. Advances in artificial intelligence (AI) capabilities have made it simple and affordable for businesses of all sizes to use AI applications. One such application that has lately garnered significant interest is the Intelligent Virtual Assistant. Intelligent Virtual Assistants (IVAs), sometimes known as virtual agents, are a type of specialized artificial intelligence (AI) meant to speak in a human-like way. They comprehend how people communicate and can react to several questions in a way that is like real-life discussions. IVAs are frequently designed for a specific purpose, such as customer service or lead qualification, and they allow companies to scale almost instantly while ensuring a great customer experience. So, what precisely are IVAs? How do they work? Will they help your firm run more efficiently? Is t...