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Intelligent Virtual Assistants: The Future of Customer Support

 In today's environment, where consumer demands continue to rise, more and more companies are looking to automation to help expand their workforce through technology. Advances in artificial intelligence (AI) capabilities have made it simple and affordable for businesses of all sizes to use AI applications. One such application that has lately garnered significant interest is the Intelligent Virtual Assistant. Intelligent Virtual Assistants (IVAs), sometimes known as virtual agents, are a type of specialized artificial intelligence (AI) meant to speak in a human-like way. They comprehend how people communicate and can react to several questions in a way that is like real-life discussions. IVAs are frequently designed for a specific purpose, such as customer service or lead qualification, and they allow companies to scale almost instantly while ensuring a great customer experience. So, what precisely are IVAs? How do they work? Will they help your firm run more efficiently? Is t...

How SER Group’s Acquisitions of Klippa and AFI Solutions Benefit End-Users

  SER Group recently made two strategic acquisitions that are likely to impact its users significantly. The company has acquired Klippa , a provider of Intelligent Document Processing (IDP) solutions, and AFI Solutions, a specialist in SAP-based document automation. These acquisitions reflect an effort to enhance SER Group’s capabilities in content automation, with a clear focus on practical benefits for end-users. This blog analyses how these acquisitions are set to improve the efficiency and functionality of the Doxis Intelligent Content Automation (Doxis ICA) platform, particularly for organizations looking to streamline document-centric processes and integrate content management into their existing systems. Integrating Intelligent Document Processing with Klippa One of the main challenges for organizations today is handling large volumes of documents efficiently. Manual data entry, document classification, and verification are time-consuming and prone to errors. To addres...

Best Loan Origination Systems in 2025: Top Vendors to Know

  If you haven't assessed Loan Origination System (LOS) vendors in over five years, you will see considerable changes. The market is expanding quickly. According to QKS Group's analysis, the LOS market is expected to grow at an average CAGR by 2028. The research identifies numerous causes driving this rise, including the wider adoption of artificial intelligence, machine learning, blockchain technologies, enhanced user experience, and other advancements in LOS technology. In this blog, you'll learn about the concept of a loan origination system, how it works, and the best loan origination systems on the market. What is Loan Origination System (LOS)? QKS Group defines Loan Origination System (LOS) is a software solution that streamlines and manages the entire end-to-end lending process encompassing tasks such as loan origination, processing, distribution, and monitoring of loans for large to mid and small organizations. A typical LOS software comprises of various modu...

Top Function as a Service (FaaS) Vendors of 2025

 Businesses encounter obstacles in implementing effective and scalable development processes. Traditional techniques frequently fail to meet the growing expectations for speed, scalability, and innovation. That's where Function as a Service comes in. FaaS is more than another addition to the technological stack; it marks a paradigm shift in how applications are created and delivered. It provides a serverless computing approach that abstracts infrastructure issues, freeing organizations to focus on innovation and core product development. As a result, FaaS has received widespread interest and acceptance in multiple industries, including BFSI, IT & Telecom, Public Sector, Healthcare, and others. So, what makes FaaS so appealing to corporate leaders? Its value offer is based on the capacity to accelerate time-to-market and improve development outcomes. FaaS allows companies to prioritize delivering new goods and services to consumers by reducing server maintenance, allowing f...

Top 5 FSM Software Solutions to Optimize Your Workforce

  The hectic pace of fieldwork might result in more than a missing coffee mug or a forgotten phone. Communication issues, overscheduling, and missing appointments may lead to client dissatisfaction, wasted time, and lost resources. Field service management software is ideal for mobile teams to stay on target and in contact with their desk-bound colleagues and supervisors. In this blog, we’ll explore the details of field service management software, why businesses need FSM software, and offer a glimpse into the top five field service software platforms to reshape your mobile and remote operations. Download the sample report   of Market Share: https://qksgroup.com/download-sample-form/market-share-field-service-management-fsm-software-2023-worldwide-7452 What is Field service management (FSM) software? Field service management (FSM) software is a computer program designed to assist businesses in efficiently delivering onsite services by streamlining tasks. It supports ...

Top 5 Customer Journey Orchestration Platforms You Need to Know

The B2B customer journey includes several interactions with the companies that finally make the sale. To succeed in today's competitive, multi-channel selling world, you must orchestrate the customer journey, anticipate turns, and provide relevant information to guide the customer toward the right solution. Effective journey orchestration necessitates continuous tracking of your leads at the account and individual levels. It also required a deep analysis of their activities and interactions to gain insights regarding their journey's progression and purchase intents. To analyse the fact that more than half of B2B consumers conduct their purchase research online, it's crucial to distribute relevant material at the correct time through the appropriate channels. Customer journey orchestration tools automate the real-time distribution of tailored content, guiding leads along the sales funnel. These solutions make it easier to translate your customer data into actionable insi...